INFORMATION
Our Policies
Shipping
Our shipping rates are weight based and are provided at the time of checkout. Please allow 2-3 business days for order processing.
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Unopened products can be returned for a credit of the purchase price within 30 days of purchase. Product(s) causing a negative or allergic reaction can be exchanged on a case-by-case basis within 14 days of purchase.
Returns & Refunds
Damaged Products
We do our best to package all of our goods, specifically our candles that are poured in glass jars. With that said, there is always a risk of items being damaged during the shipping process. If any part of your order is damaged upon arrival, please send an email to sarah@theestyandco.com and include the following:
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Photo of damaged item(s)
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Photo of the outside of the shipping box
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Photo of the inside of the shipping box with the shipping materials
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Upon receiving your email and photos, we will be sure to ship out a replacement free of charge or provide a refund. Please note, replacements and refund processing will not occur until we have receive all documented photos.
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